Hotline
After making fun of the railway web site, I think it is only fair to give praise where praise is due.
The International Community Service Hotline has an excellent bilingual web page full of just about every question a foreign resident might need to know. And, as the name suggests, they also have a bilingual phone service:
0800-024-111
I didn’t test their English ability, but the woman I spoke with was very helpful and seemed to anticipate every question I had!
UPDATE: It seems that the government is too incompetent to redirect users when they change the URL. Here is the new site.
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An anthropologist and documentary filmmaker, 
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